Terms and Condtions


1. Custom Orders

All cakes, cupcakes, and desserts are made to order. Please ensure all order details are correct at the time of booking.

  • Changes can be made with a minimum of 5 days' notice.

  • Changes cannot be made within 4 days of the collection date.

  • In rare or unexpected situations, we’ll do our best to accommodate last-minute updates but this is not guaranteed.
     

2. Payment

Full payment is required to secure your booking. Orders are not confirmed until payment has been received. No work will commence until payment is finalised.
 

3. Refunds & Cancellations

  • Orders cancelled 7 or more days before the collection date may be eligible for a 50% refund.

  • Orders cancelled within 7 days of the scheduled date are non-refundable.

  • As all items are made to order, no refunds are given once an item has been collected or delivered.

  • Deposits are non-refundable.
     

4. Pick-Up Policy

  • Pick-up times must be strictly followed.

  • Please ensure your vehicle is clean, cool, and has a flat surface for safe transport.

  • Once your order has been collected, Casa de Tort is not responsible for any damage that occurs during or after transport.

  • If you're running late, please contact us as soon as possible. Late pick-ups may affect product quality and availability.
     

5. Allergens

Our kitchen handles eggs, dairy, gluten, soy, and nuts. While we take care to avoid cross-contamination, we cannot guarantee that any products are allergen-free.
It is the customer’s responsibility to inform us of any food allergies at the time of placing the order.
Casa de Tort is not liable for allergic reactions caused by undisclosed allergens.
 

6. Designs & Inspiration

We aim to closely match any design references provided, but all work is handmade and may vary slightly. Colours and decorations may differ based on availability.
 
 

7. Mistakes Happen – Be a Nice Human

Every order is made with love, but I’m still human. If something isn’t right, please reach out — I’ll always do my best to fix the issue. There’s a solution to (almost) everything, especially when it’s handled with a sprinkle of kindness.
 

8. Privacy

All personal information provided (name, contact details, event info, dietary notes) is kept strictly confidential and used only for your order.
We will never share your details with third parties unless required by law.